Staff in this hotel were wonderful very helpful great customer service the room was large with a great view breakfast was included and it was tasty
Mary
lokakuu 2024
Great standard to f service and attention from staff. The view over Osaka from our room was magnificent. Receiving a newspaper every morning was a classy touch and we enjoyed reading the news and learning about Japan’s current affairs in this old fashioned way. Bess are very comfortable. The bathroom was a highlight- high-pressure shower and a low and comfortable bath tub. Perfect location for travel by train ad metro and for shopping.
Natallia
lokakuu 2024
The service was perfect. My husband misplaced his reading glasses at the Executive Lounge while we were there the first night after checking in. The hotel managed to trace it back to us and returned it. The toiletries smelt great. I loved the hotel because it was quiet. You don't get the usual noisy hotel crowd. No one spoke loudly. There were locals staying there as well.
Tang
joulukuu 2024
The staff( my gosh, they were absolutely fabulous and so attentive, kind, and polite!), the facilities, the restaurants, and proximity to everything - it was faultless! I highly recommend this for anyone looking for a beautiful and relaxing stay in Osaka!
Radha
lokakuu 2024
We really enjoyed our stay here in this 5 star hotel very much. We paid for a luxury superior room and it was worth it. The view was absolutely fantastic and the main reason for choosing this hotel. The room and rest of the hotel are also beautiful (enjoyed the shampoos and teas as well). (The interior didn’t seem “outdated” to us, maybe that is in the less “superior” rooms). The staff were very friendly. The location was good for sightseeing (near metro). Very happy we chose this hotel.
Edisa
lokakuu 2024
hotel room was incredibly spacious, lots of room to move around and not cramped at all. the hotel staff was incredibly helpful, assisting in our shopping bags all the way to the door
Desmond
tammikuu 2025
The hotel is located in a quieter part of Umeda which I prefer but surprisingly is within short walking distance to the Osaka & Umeda train stations as well as the commercial area. Standard fares such as Family Mart and Starbucks are just by the hotel. There are a number of second-hand stores one street away. Great and reasonably-priced restaurants serving all kinds of authentic Japanese dishes are next door. Moreso, the rooms and especially the bathrooms are big -- total of about 40 sqm -- much bigger than the usual Japanese hotel. It comes with superb bathroom toiletries not usually offered by even other 5-star hotels and for the ladies, the room comes with a powerful hairdryer. A favorite amenity is their yukata or pajamas. Needless to say, staff hospitality and service is superb in the way that the Japanese are known for.
Maria
heinäkuu 2024
Hotel Hankyu International exceeded my expectations! The hotel is beautiful! So well maintained and thoroughly clean. Which is importtant to us because we are allergic to dusts. The hotel's style, structure, and deco are elegant and beautiful from bespoke era. The staff were professional and polite. I'll return again!
Meehyun
toukokuu 2024
The view for this hotel is amazing it was so nice after a long day to just sit and watch the sun set and the trains underneath. The hotel is on top of a shopping complex that has restaurants which can be Handy when you don't want to Walk anywhere after a long day. The room size was good huge bathroom The staff were fantastic very helpful
Amanda
tammikuu 2025
We liked the centrality of the location, access to the train station is within 7 minutes walk. Besides we got a great view from Level 34, of the Osaka City. The staff ensured cleanliness and comfort through tidy housekeeping daily.
Alwyn
syyskuu 2024